Q. Do I qualify for discounted fares?
A. If you work, volunteer, or are an immediate family member of an employee of a registered non profit organization that is involved in humanitarian work oversees and can produce written proof if asked at the airport in the form of a business card, a letter, or an e-mail; you qualify. See proof of affiliation.
Q. Do I need to contact Fly for Good to confirm my booking?
A. In most cases, no. As soon as the booking process is complete, we'll send you an e-mail confirming your booking. Occasionally, however, an airline may take up to 24 hours to confirm a flight. Check your "my good" page 24 hours after your booking to make sure it's been confirmed by the airline. If it is still not confirmed you can contact us.
Q. What if I'm having trouble signing in?
A. This problem can be caused by one of the following:
Your User name or password is typed in incorrectly, or you've forgotten the ID or password you created for Flyforgood.com. IF you have forgotten, click the "i forgot" button under the sign in page. Also, check to see if your "Caps Lock" key is pressed.
Your Web browser does not support the Secure Sockets protocol (used to create secure connections on the Web).
Some browsers do not support secure sign in. If you are using a proxy server to access the Internet, the proxy server may not support secure sign in. (In other words, if you are not directly connected to the Internet and are going through a gateway or firewall, you may not be able to use secure sign in.) Try a different browser.
To avoid problems, it is recommended that you use the most current version of your preferred browser.
Q. What if I need to change or cancel my itinerary?
A. If you are few days out from your departure date, you can contact us.If you are within a few days of departure, or if you are in the middle of your trip and need to change your return you will want to contact the airline directly; Airline Toll Free Numbers
Q. Is my credit card number and personal information safe?
A. We pride ourselves in having some of the best security measures in the industry. We encode your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and a Fly for Good agent who can help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.
Q. Why does it appear that fares change daily?
A. Airlines are constantly updating their fare structures depending upon the season, how full the flight is, or gas taxes. However there are a few rules that can usually guarantee a lower fare:
1. Book as far out from your travel date as you can. Generally the closer you book to your travel date, the higher the fare.
2. Be flexible with you departure and return dates.
3. Make sure you include a Saturday night stay. Airlines typically charge extra for tickets that do not include a Saturday night stay.
Q. Can I choose a seat assignment?
A. In many cases, yes. Go to "my good" after signing in. Click the seat assignment botton. Choose your seating assignment. To confirm the seat assignment you will need to contact the airline directly; Airline Toll Free Numbers
Q. What are e-tickets and why should I use them?
A. Electronic tickets, or e-tickets, now offered by many major airlines, allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. For information on how they work see our e-ticket tutorial.
Q. How do I enter my frequent flier number?
A. When you sign in, click the 'my good' button on the top of the homepage. This will lead you to a control panel where you can click the button 'frequent flier miles' Enter your mileage number.
Q. Can I book a ticket but put off the decision to purchase it to another date?
A. Because airline fares change, the rules of payment change, and the terms and conditions for each ticket change at a rapid pace, you cannot book a ticket and wait to decide whether or not you are going to purchase it. If you do need to change a ticket for any reason: If you are few days out from your departure date, you can contact us.If you are within a few days of departure, or if you are in the middle of your trip and need to change your return you will want to contact the airline directly; Airline Toll Free Numbers
Q. How can I change the font size of the pages using my browser?
A. If you are using Internet Explorer, select "Options" from the "Tools" menu, click the "Accessibility" button, and check "Ignore font sizes specified on web pages". If you do that, you can set your font size to "largest", making it easier to read.
Q. What is my confirmation number?
A. Your confirmation number is a 5 or 6 digit code consisting of numbers or letters that is assigned to your booking. It is usually shown at the top of your ticket receipt. It is important to have this code if you need to contact the airlines or change your booking.
Q. Why does my itinerary say there are seats available, but when I go to reserve them it says none are available?
A. Because we are using a real-time reservation database, availability can change between the time an itinerary is created and the ticket is reserved or purchased. Tickets are constantly being sold around the world, so a flight can be fully sold out minutes after your search.
Q. How many people do I need to qualify as a group?
A. Most airlines define a group as 10 or more. If you have a group, we have experienced, specially trained group agents to assist you through the whole group travel process. Meet a group agent.
Q. If I am being issued a paper ticket, when will I receive it?
A. If you are purchasing a paper ticket you will be asked whether you want to receive it via Federal Express mail or via the postal service. If you live in the US and have not received your ticket within 1 week for standard mail or within 2 days via Federal Express mail, please contact us.
Q. What fee is charged for changing my ticket?
A. Your itinerary will state whether or not you can change and what fees are associated with that change. If your ticket does not, you can contact us.
Q. How do I review or change my profile?
A. After signing in, go to 'my good' There your profile will appear along with your current activity. Change the information and click update to update your profile.
Q. I run Safari 2.0 and when I press enter I cannot search for flights.
A. Safari 2.0 has a bug that can at times cause problems when you press the enter key. We recommend doing one of the following: - Use your mouse to click the Search button instead of using the enter key. - Use a different browser, we recommend Firefox
Q. How do I purchase an infant ticket?
A. You cannot purchase infant tickets online. You can either call the airline or contact us
Q. What if there is not a discounted fare offered for my route?
A. Some routes do not have discounted fares. In these cases we search for the lowest published fare so you can still get a great price on your airfare with the backing of the Fly for Good service team.
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